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Training Needs Analysis

Training Needs Analysis (TNA) is a systematic process in the human resources industry aimed at identifying gaps in employee skills, knowledge, or performance. It helps organizations determine specific training requirements to enhance employee performance and achieve organizational goals.

TNA involves surveys, assessments, and interviews with employees to identify areas where additional training or development is necessary. For instance, after a drop in customer satisfaction scores, a TNA might reveal that customer service representatives need training in conflict resolution.

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