Mediation services refer to the professional assistance provided to resolve workplace conflicts and disputes through a neutral third party, known as a mediator. These services aim to facilitate open communication, promote understanding, and reach mutually acceptable agreements between employees, teams, or between employees and their employers.

Example

When two employees are in a persistent disagreement over project responsibilities, an HR department may engage a trained mediator to facilitate a mediation session. The mediator will guide the employees through a structured conversation, helping them identify issues, communicate effectively, and ultimately find a resolution that allows them to work harmoniously together.